on completion, a log (JRT.txt) is saved to your desktop and will automatically open. please be patient as this can take a while to complete depending on your system's specifications. the tool will open and start scanning your system. If you are using Windows Vista, 7, or 8 instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator" shut down your protection software now to avoid potential conflicts. Please download Junkware Removal Toolto your desktop. on reboot a log will be produced please attach the content of the log to your next reply. when it has finished it will ask to reboot - allow the reboot. Please post the contents of the RKreport.txt in your next reply.ĭownload AdwCleaner from here and save it to your desktop. 
If it still doesn’t work, (it could happen), rename it to winlogon.exe. If the program is blocked, continue to try it several times.
NOTE: DO NOT attempt to remove anything that the scan detects –everything that is reported is not necessarily bad. click on Report and copy/paste the content in your next post. when the pre-scan is finished, click on Scan. for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe. IMPORTANT: Please remove any usb or external drives from the computer before you run this scan!įor a 32-bt system download this version. Can you give me a link to it so that I can see what they did/didn't get rid of? I am looking at your logs now and will reply with instructions shortly.Īccording to your logs, you’ve were helped last month at another forum. Please DO NOT run any scans other than those requested Please DO NOT install/uninstall any programs unless asked to. 
If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
the fixes are specific to your problem and should only be used for this issue on this machine. if you don't understand something, please don't hesitate to ask for clarification before proceeding. In Notepad click Format, uncheck Word wrap if it is checked Please ensure that word wrap is unchecked. Absence of symptoms does not mean that everything is clear please continue to review my answers until I tell you your machine appears to be clear. please follow all instructions in the order posted. Please read the following guidelines which will help to make cleaning your machine easier: My name is Satchfan and I would be glad to help you with your computer problem. Hello Thegeekatron and welcome to Bleeping Computer.
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